Mobile / Slots
This policy covers every piece of information you share with us when you create an account, move funds through InstaPay or Bank Transfer, or reach out to support. We collect only what we need to keep your account working and your activity secure — nothing more.
When you open an account with us, we collect the details you provide during registration — your name, contact number, email address, and the payment method you choose, whether that is InstaPay or Bank Transfer. We also log activity tied to your account: deposit and withdrawal records, session timestamps, and support correspondence. This data is used to verify your identity, process your transactions, and keep your account accessible across devices. We do not sell your personal information to third parties for marketing purposes. Data shared with payment processors — such as those handling InstaPay rails — is limited to what is required to complete your transaction. Where we use third-party services for platform operation, those services are bound by confidentiality obligations. Data retention follows the period necessary to support account operations, resolve disputes, and meet obligations under applicable local law. Availability of this service depends on local law and eligible regions. If your account becomes inactive, we follow a defined retention schedule before any data is removed. You can ask us about that schedule at any time through the support routes listed on this page.
This policy applies to information collected directly through your wen63 account and any interaction with our platform. Understanding its boundaries helps you know when to refer to a third-party provider's own terms instead.
Login activity, session data, device identifiers and account preferences are covered. These are collected and held by us directly, and you can request a summary or correction at any time through your account dashboard.
Deposit and withdrawal records processed through InstaPay or Bank Transfer fall within this policy for our portion of the data. The payment processor handling the rail operates under its own separate privacy terms once funds leave our system.
Information about how you browse the platform — pages viewed, categories opened, time spent — is collected as aggregate usage data. This helps us understand which sections of the account flow need attention, not to build an individual profile.
Links to external services, game studios such as CQ9, Spadegaming, PG Soft and Joker, or payment networks outside our platform are not covered here. Each provider maintains its own data practices, which apply once you interact with their service.
You have real options when it comes to your data. The most direct route for most requests is your account dashboard — after login, the profile section shows the contact details and payment information we hold on file for you. If something is outdated or incorrect, you can update it there or send us a correction request through support. For a full record of what data we hold about your account — including transaction logs and correspondence — you can submit a data access request by contacting us through the support channel listed below. We will confirm receipt and outline next steps. If you believe any information we hold is inaccurate, you have the right to ask us to correct it. Where your account is no longer active and no legal retention obligation applies, you may also ask us to remove your data from our records. Response timelines depend on the nature of the request and applicable local requirements.
Submit a data access request through our support channel to receive a summary of what we hold on your account, including registration details, transaction history and support logs.
Update your contact number, email or payment details directly from the profile section of your account dashboard after login, or send a correction request to support.
If you are uncertain about how a specific piece of information is used — for example, how your InstaPay transaction reference is stored — reach out and we will explain the process clearly.
Where your account is inactive and no legal retention period applies, you may request that we remove your personal data from our records. We will confirm whether the request can be fulfilled and on what timeline.
Privacy questions deserve a direct answer. Use any of the contact routes below to reach us — whether you need to access your data, correct a record, or ask how we handle a specific piece of information tied to your account or your transactions through InstaPay or Bank Transfer.
Open the chat widget from your account dashboard. It is the fastest route for account-specific data questions, including requests to review or correct your registered contact details.
Send a written privacy or data access request to our support email. Include your registered account details so we can locate your records and respond accurately to your request.
The help section inside your account covers common data and privacy questions. Check there first if you want to understand retention periods or how your payment records are stored.
We apply technical and access controls to protect the data associated with your account. Connections to our platform use encrypted channels, and access to account data internally is restricted to roles that require it for platform operations or support resolution.
We use cookies to keep your session active, remember your account preferences and understand how sections of the platform are used. You can adjust cookie settings through your browser. Disabling certain cookies may affect how your account behaves during a session.
We hold your account data for as long as your account is active and for the period required by applicable local law after it closes. Transaction records tied to InstaPay or Bank Transfer follow the retention schedule relevant to financial records under local requirements.
Access to your account is controlled through the login credentials you set. If you suspect unauthorised access, contact support immediately through live chat or email. We do not ask for your password through any support channel.
When this policy changes in a meaningful way, we will notify you through the contact details registered to your account. The current version is always available at this page address. Continued account use after a notified update indicates acceptance.
These are the questions we hear most often about how we collect, store and manage account data. If your question is not here, reach us through the support channel listed on this page.
We collect the details you enter during registration — name, contact number and email address — along with the payment method you connect, such as InstaPay or Bank Transfer. Session and device data are also logged to keep your account secure and accessible.
Transaction references and amounts processed through InstaPay or Bank Transfer are stored as part of your account history. We share only the data required to complete your transaction with the payment processor, and that processor operates under its own separate data terms.
Yes. Submit a data access request through live chat or email support, using your registered account details. We will confirm the request and provide a summary of the information we hold, including registration details, transaction logs and support history.
Log in and go to the profile section of your account dashboard to update contact details or payment information directly. For changes that require verification, send a correction request to our support team with your registered details and the information to be updated.
We do not sell your personal data. Data is shared only with services directly involved in operating your account — payment processors for transaction completion and platform services bound by confidentiality obligations. Game studios like CQ9, Spadegaming, PG Soft and Joker receive no personal account data from us.
Retention after account closure follows applicable local law requirements. Financial records tied to transactions have their own retention period under those requirements. You can ask about the specific schedule for your account by contacting support through email or live chat.